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Email marketing has become an essential tool for business ever since the introduction of the Internet to the world, however some campaigns that make it through to our inboxes are absolute rubbish that we don't take any notice of. This article seeks to explain what email marketing really is, why companies should use it and how they should go about doing so. Email marketing is a form of direct marketing that uses electronic mail as a means of communicating commercial or fundraising messages to an audience. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. However, the term is usually used to refer to:

  • Sending emails with the purpose of enhancing the relationship of a merchant with its current or previous customers and to
    encourage customer loyalty and repeat business.
  • Sending emails with the purpose of acquiring new customers or convincing current customers to
    purchase something immediately.
  • Adding advertisements to emails sent by other companies to their customers.

HOW - Email Marketing is working

Dave Chaffey from Marketing Insights offers an experienced view into the success factors of email marketing,
using the mnemonic "CRITICAL":

WHY - Email Marketing

So yes... Email marketing is a vital component in many industries, especially for creating those important customer-firm relationships. Learn to use it well and it will definitely bump up your company's success.

Benefits of Email Marketing

Email marketing presents more opportunities for your business and drives a better return on investment. With email marketing, your business can create deeper relationships with a wider audience at a fraction of the cost of traditional media.

  • An exact return on investment can be tracked and has proven to be high when done properly. Email marketing is often reported as second only to search marketing as the most effective online marketing tactic.
  • Advertisers can reach substantial numbers of email subscribers who have opted in to receive email communications on subjects of interest to them.
  • Over half of all Internet users check or send email on a typical day.
  • Email allows marketers to reach out to consumers with personalized, relevant, dynamic messages.
  • Transactional emails allow businesses to respond automatically to important consumer events like purchases or shop-cart abandonment.